I won't sugarcoat it: I just had the worst eCommerce/Brick & Mortar combo experience of my life. So I'd like to tell my story here, with the hope that it reaches the ears of a change agent within Walmart that needs some proof that something is broken and needs to be fixed. I wonder if my experience with Walmart foretells of a bleak future for dual-presence (r)etailers, or perhaps an opportunity for disruption from a more nimble company that gets it right. Here's my little s